BOSS 3501 – Customer Service Skills
What to learn more about Customer Service?
This course is designed to provide a look at the business skills, soft skills and self-management skills people need to provide effective customer service and support in a technical environment. Designed to be “how to” oriented, the course uses lectures and exercises to provide students specific techniques they can use to acquire and demonstrate business skills, soft skills, and self-management skills. The course also describes the “bigger picture” benefits of acquiring and demonstrating those skills.